Biolin Scientific is a leading Nordic instrumentation company with roots in Sweden and Finland. Our customers are the experts in surface science, and we have the tools for them to progress. Our precision instruments help develop better solutions for energy and materials and conduct research with pioneers in science and technology.
With our knowledge and instrumentation, we assist our customers in conducting research at the forefront of surface science technology. We provide world-class expertise and are committed to scientific excellence and continuous solution development. We focus on working together with our customers and building long-term relationships by dedicating ourselves to customer service and supporting customer applications.
Currently, we are seeking a new Service Engineer to join our team in Espoo!
We are looking for an energetic and fearless Service Engineer to repair and maintain cutting-edge technology in the field, as well as support our partners and customers. In this role, you will have the opportunity to work with diverse and interesting technological solutions and see the world.
The responsibilities of the position include:
• Serve as the primary contact for distributors, addressing their service-related inquiries and providing timely assistance.
• Conduct installations, repairs, and preventive maintenance activities at customer sites.
• Travel to international locations for on-site service and training purposes.
• Maintain accurate records of service activities, including service reports and documentation of equipment status.
• Collaborate with internal teams to resolve complex technical issues and ensure customer satisfaction.
• Train distributor service engineers on product maintenance and troubleshooting procedures.
• Assist in the development and improvement of service manuals and technical documentation.
• Manage spare parts inventory and coordinate with logistics to ensure timely availability of required components.
Requirements:
• Bachelor's degree in a relevant technical field or equivalent experience.
• Strong technical skills in troubleshooting and repairing hardware and software.
• Excellent customer service and communication skills, with the ability to build strong relationships.
• Ability to work independently and solve problems effectively in a dynamic environment.
• Flexibility and willingness to travel domestically and internationally as needed.
• Proficiency in documenting service activities and maintaining accurate records.
• Familiarity with CRM software (Salesforce) and proficiency in using standard office tools.
• Strong organizational skills and attention to detail.
• Proficiency in English.
We offer:
We offer you a versatile position in an internationally recognized company at the forefront of its field. With us, you will have the opportunity to witness the entire product life cycle from product development to after-sales. Our office is conveniently located in Tapiola with good transportation connections, and employees have access to parking spaces in a heated parking hall. We provide comprehensive occupational health services, as well as benefits for lunch, exercise, and culture. Join us in an international and exciting work environment!
The application process will be conducted in collaboration with Talent Hunters. Please send your CV and application with salary expectations to Leif Backman, Talent Hunters' Executive Consultant, by Monday, July 31, at the latest. You can reach Leif for further information about the position at +358 50 4109 107. He is most available on July 6 from 12 pm to 2 pm, July 11 from 12 pm to 2 pm, and July 18 from 12 pm to 2 pm.